Priority Service
Emergency Replacement Service
Something breaks Friday. We show up next business day. A local warehouse and crew that no out-of-town competitor can match.
Chapter 01, What's Included
The full scope of work.
- 01
- Call or text, we respond within hours, not days.
- 02
- Common replacement items in stock and ready to deliver.
- 03
- Fast turnaround means you don't lose nights to broken furniture.
- 04
- We photograph and document everything for insurance or guest claims.
- 05
- 150-mile delivery radius with common items always in stock.
- 06
- Property management companies (PMCs) get first-priority emergency response.
Same-Day Response
Next-Day Delivery
No Booking Gaps
Documentation
Local Warehouse
Property Manager Priority
Chapter 02, Who It's For
Built for vacation rental owners who:
- 01Property management companies (PMCs) managing multiple properties who need a reliable local partner
- 02Owners with back-to-back bookings who can't afford downtime
- 03Properties with guest damage that needs immediate resolution
- 04Anyone who's ever waited two weeks for an Amazon replacement
Chapter 03, Begin
Register for Emergency Service
Register your property so we're ready when you need us.
Frequently Asked
Questions we hear most.
- How fast can you replace broken furniture?
- Same-day response by phone or text and next-business-day delivery on common items — sofas, mattresses, dining sets, bunks — because they live in our Pigeon Forge warehouse, not on a truck from a national retailer.
- What counts as emergency service?
- Guest damage, sudden mattress or sofa failure, broken beds before check-in, appliance-adjacent furniture damage after a water event — anything that would otherwise cost you a booking.
- Do I have to be an existing customer?
- No. We prioritize property management companies and repeat customers, but we take emergency calls from any vacation rental owner inside our 150-mile delivery radius.
- How is this different from ordering from Amazon or Wayfair?
- Amazon and Wayfair ship from regional hubs and can't guarantee delivery windows for Sevier County. We stock replacement inventory locally and deliver on our own trucks, so a Friday break doesn't cost you the weekend.
- How is emergency service priced?
- You pay the retail price of the replacement item plus a flat local delivery and installation fee. There is no premium markup for the speed itself — the speed is what our local warehouse is built for.